Everything you need to succeed
AU is committed to providing an inclusive, respectful, and supportive learning environment where every student has access to fair processes, appropriate support, and equal opportunities to achieve academic and personal success. Explore the services below.
Guidance that stays with you all year
Student Affairs fosters a supportive environment that helps you make the most of your personal and academic development at AU. It brings departments and stakeholders together in a coordinated, fair way, bridging gaps and helping you progress in line with university policies.
Through dedicated guidance and structured support, Student Affairs contributes to your growth, self-development, and future success.
Does AU provide counselling for students?
Yes. Mental health plays an important role in your motivation, achievement, and success. AU provides a confidential, outsourced counselling service to help you manage emotional and social stress, psychological and emotional difficulties, and learn healthier ways of coping.
By supporting your wellbeing, counselling helps you stay focused on your studies, succeed, and graduate.
Access Campus CounsellingTo provide counselling to students facing emotional difficulties and psychological challenges — helping them build stronger mental health so they can focus on their studies, succeed, and graduate.
Support for students with learning differences
The Centre for Learning Differences (CLD) believes every student has the right to an equal opportunity to education. CLD supports students with a recognised disability and facilitates provisions under the Rights of People with Disabilities — State of Kuwait (Law No. 8 of 2010).
Eligible students are entitled to reasonable academic adjustments to help overcome difficulties caused by their condition.
- Academic support for learning differences, sensory or mobility disorders, and chronic medical conditions.
- Individual and small-group intervention and remediation — organising, study, and time-management skills.
- A single point of contact between departments to communicate students’ needs.
- A comfortable, low-distraction space to study and sit assessments.
- Specialised exam support for students who require it.
- Awareness of the issues and challenges faced by CLD-registered students.
Everything you need to know about appeals
AU maintains the highest standards of ethics, integrity, and accountability. Our formal Ethics and Appeals Committees ensure students have access to fair processes for reviewing decisions that affect their academic progress or student experience.
Student Assessment Appeals
If you believe an assessment result or final grade was affected by a procedural or administrative error, you can submit a formal appeal. The process follows the Student Assessment Appeals Policy and Procedure, which sets out eligibility, responsibilities, timelines, and review steps.
You may appeal on one or more of these grounds:
- A mathematical or calculation error in recording marks
- A procedural or administrative error during assessment
- Evidence of perceived bias or prejudice affecting the outcome
The relevant Departmental Validation and Moderation Committee — chaired by the Dean and/or Head of Department, with academic faculty. Final decisions are approved by the AU President and/or the Assistant to the President for Academic Affairs.
The Committee meets regularly throughout the academic year, or as required, to review submitted appeals and related academic matters.
How do I submit an academic appeal?
- Complete the form. Open the online Academic Appeal Form in the Student Services Hub (SSHub).
- Attach evidence. Include any supporting documentation relevant to your appeal.
- Submit on time. Within the timeframe in the Assessment Appeals Policy and Procedure.
- Committee review. The relevant committee reviews your appeal and evidence.
- Outcome. You receive the decision through official channels.
If you remain dissatisfied, you may appeal to the Dean of the College. Eligible cases may be referred to the University Grades Appeal Committee, whose decision is final.
The Committee submits periodic reports to University senior management summarizing appeals received, matters reviewed, decisions made, and recommendations for continuous improvement.
Student Conduct Appeals
AU promotes a respectful, safe, and inclusive learning environment. If you’re subject to disciplinary action arising from an alleged breach of the Student Code of Conduct, you have the right to appeal the decision. Investigations are conducted by the Student Affairs Department under the Manager of Student Affairs.
The AU Non-Academic Appeals Committee independently examines the appeal and supporting evidence before determining the outcome.
Chaired by the AU President, and includes:
- Assistant to the President for Academic Affairs
- Assistant to the President for Student Relations
- Manager of Student Affairs
The Committee meets regularly throughout the academic year, or as required, to review submitted appeals and related matters.
How do I submit a student conduct appeal?
- Complete the form. Open the online Student Conduct Appeal Form in the Student Services Hub (SSHub).
- Attach evidence. Include any supporting documentation (if applicable).
- Submit on time. Within the timeframe specified in the Student Appeals Procedure.
- Committee review. The Committee reviews all relevant information.
- Outcome. The decision is communicated through official channels.
The Committee provides periodic reports to University senior management summarizing appeals received, matters reviewed, outcomes, and recommendations to support continuous institutional improvement.