Information & Communication Technology
Secure, dependable technology for everyone on campus.
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Visit us
Building 1, Basement Floor
Building 4, First Floor
Opening hours
Sunday to Thursday
8:00 a.m. to 3:30 p.m.
The Information & Communication Technology (ICT) department aligns its services with the aims of Australian University to provide quality ICT services. ICT Services at AU is in charge of the planning, management and direction of technology initiatives that support the university’s academic and administrative operations.
The ICT department offers a wide range of technology services to the campus community, including the development, monitoring and maintenance of the campus network, phone system, computer systems and servers, computer laboratories, smart classrooms and other online services.
The department is dedicated to developing new services based on cutting-edge technologies, while making sure staff and students have access to secure and dependable services.
Across campus we run
- Campus network
- Phone system
- Computer systems and servers
- Computer laboratories
- Smart classrooms
- Online services
Platforms you’ll use every day
Learning Management System
The ICT department manages and supports the Moodle learning system, used for online and on-campus course management. It gives students access to course materials and communication tools 24 hours a day, seven days a week. Course sites are created automatically in Moodle from the Student Information System and open on the first day of classes.
Open eduLearn
Microsoft 365
All AU students get free access to Microsoft 365, including Microsoft Teams, OneDrive with 1 TB of secure storage and the Office Pro Plus apps. Sign in any time at Office.com, and install the desktop apps on up to five devices.
Sign in at Office.comServices and support
Learning and teaching
Student Information System
ICT maintains and supports AU’s Student Information System (SIS), which automates every student process from admission to graduation.
PCs on campus
To improve and foster student education, AU provides PCs throughout campus in labs, classrooms and the library.
Classroom technology
ICT support helps with classroom equipment and hardware, including troubleshooting, equipment check-out and training.
Connectivity and storage
Campus network
Wireless connectivity covers the whole university for faculty, students, staff and guests. Staff and students connect to “MyWifi”; visitors can use “AU Guest WiFi” or “AU Free WiFi”.
Working remotely
A secured, enhanced VPN connection lets you work from home. The service is available to all staff and students.
Central file storage
High-performance, easily accessible cloud file storage for groups and individual employees.
Support and security
User support services
Manage and operate the ICT Service Desk, giving first-line support for application and desktop users online, by phone or in person.
Security awareness and data protection
ICT enforces guidelines and regulations on security, antivirus, network and web usage, passwords and network solutions to protect staff, students and the institution from internal and external threats. To keep the campus safe, AU undertakes a bi-annual security audit.